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Regional Operations Manager

JOB SUMMARY:   To assure all operations of Centers identified within area of responsibility are running effectively in partnership with the Regional Field Manager with a focus on corporate plicy and procedure compliance for all Center personnel, inventory control and reporting, P&L maintenance and customer satisfaction.  Equipment Service Technician, Service Coordinator, Equipment Coordinator, Showroom Coordinator and Customer Service personnel positions will report directly to the Regional Operations Manager.  Additional responsibilities include full utilization of the Everest System which also involves training and development of new Center personnel and cross-training of job functions with existing Center personnel   ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES: Maintains full responsibility for coordination of equipment sales and service process, ensuring that all Center TSM's are working together as a team to provide maximum customer satisfaction Works directly with Equipment, and service Coordinators within each Center location. Open communication Develop system for Center reporting (issures, activities, updates, etc.) Assure timely submission of Service Technician paperwork OSHA compliance Visits each Center minimally one time per month Assures all corporate policy and procedure compliance of all Center personnel Full utilization of Everest System: Intense training with full applications assessment required. Includes training of new Center personnel (assess training ability). Inventory control and with ability to analyze reporting for submission to corporate headquarters. Review / identify reporting requirements Timely submission (monthly / quarterly) Maintenance of Center P&L.  Responsibility shared with Regional Field Manager. Expense Control Service Technician productivity / revenue Recruiting of Personnel Service Technician Center Personnel Training Cross-train Center personnel on each job function Service Technician training Warehousing maintenance and organization Categorize inventory Maintains safety standards Strong interpersonal skills required Coaching skills Ability to work independently Problem solving ability Team Building Participates in special projects and performs other duties as required. In addition to the essential duties and responsibilities listed above, all positions are also responsible for: Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards. Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments. Qualifications  Experience: Minimally ten years of prior Dental experience   Specialized Knowledge and Skills: Word, Excel, Access and computer skills Dental Product purchasing experience   Other: College Education or relevant job experience R108819
Salary Range: NA
Minimum Qualification
11 - 15 years

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